At Dario Diy, we strive to ensure that you are fully satisfied with your purchase. If you are not happy with your order, please review our refund and return guidelines below.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and packaging. Please contact us at [email protected] within this timeframe to initiate the return process.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days using the original payment method. Since we operate with cash on delivery, refunds will be processed via alternative methods as agreed upon with you.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or refund as quickly as possible.
